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Job Requirements of Customer Service Supervisor:
-
Employment Type:
Full-Time
-
Location:
New York, NY (Onsite)
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Customer Service Supervisor
Industrial Staffing Services, Inc.
New York, NY (Onsite)
Full-Time
Customer Service Supervisor
New York, NY
Job Description:
The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service.
Core Responsibilities
New York, NY
Job Description:
The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service.
Core Responsibilities
- Supervise and direct up to 20 Customer Service Representatives
- Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
- Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
- Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.
- High School Diploma/GED and five years of related work experience OR
- Associate's Degree and four years of work experience OR
- Bachelor's Degree and two years of work experience
- Strong written and verbal communication skills
- Demonstrated problem solving skills
- Effective leadership skills
- Effectively coaches and delivers constructive feedback
- Excellent organizational skills
- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
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