Customer Service Supervisor

Customer Service Supervisor
New York, NY

Job Description:

The Customer Service Supervisor is responsible for planning and directing the activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service.

Core Responsibilities

• Supervise and direct up to 20 Customer Service Representatives
• Work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
• Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
• Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.

Education/Experience:

• High School Diploma/GED and five years of related work experience OR
• Associate's Degree and four years of work experience OR
• Bachelor's Degree and two years of work experience

Skills and Abilities

• Strong written and verbal communication skills
• Demonstrated problem solving skills
• Effective leadership skills
• Effectively coaches and delivers constructive feedback
• Excellent organizational skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.