Certified Medical Assistant

TITLE:  Certified Medical Assistant (Program Assistant, U17)
 
UNIT/DIVISION:   Student Well-Being, Health Services, Center for Health & Counseling Services/
 
JOB SUMMARY
 Under the direction of Associate Director of Health Services, the Certified Medical Assistant (CMA) is responsible for the daily operations of the medical office, including, but not limited to, scheduling appointments, answering phones, data entry and ordering office and medical supplies. The CMA  provides professional customer service, receives patients, provides them with information requested, and acts as the liaison between department staff and callers; supports the work of Health Services in various aspects; able to handle multiple tasks while prioritizing department needs.  Exercises mature judgment, discretion and confidentiality.  Performs a variety of office management tasks such as accounts receivable and payable.   Maintains immunization records and helps prepare annual immunization report.  Assists as needed with patient care activities including preparing patients for examination, obtaining and recording patient vital signs, phlebotomy, administers intramuscular and subcutaneous injections as delegated by the Nurse Practitioner or Collaborating Physician.  Assists the medical providers with various aspects of patient care procedures.

DUTIES

1. Obtains and enters new patient information, updates patient information, as necessary, in the computer system to maintain accuracy.
2. Schedules all patient appointments and prepares charts.  Completes all necessary documentation in patient's medical record.
3. Prepares patients to see medical provider and assists with procedures as necessary.
4. Provides administrative support to Health Services.  Performs general office duties.  Answers phones.
5. Responsible for office accounting procedures such as payment of bills, opening of purchase orders, and check requests.
6. Assists the medical providers with various aspects of patient care procedures, provides instructions to the patients and performs basic medical procedures.  Reviews all forms for accuracy and completion according to office policies.
7. Accurately bills student accounts for services or medications.
8. File charts accurately.
9. Maintains clean and orderly waiting area including reading materials.
10. Prepares the medical exam room and the patient for examination.
11. Administers intramuscular or subcutaneous injections as delegated by the Nurse Practitioner or Collaborating Physician.
12. Restocks exam room in preparation for patient care.
13. Adheres to infection control guidelines.
14. Maintains Health Services website
15. Conducts self in accordance with policies of Ramapo College of NJ and Health Services.
16. Maintains strictest confidentiality; adheres to Health Services protocols.
17. Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

 
Hours may vary depending on the needs of the department and College and will include certain evening hours and holidays when college classes are in session. Occasional weekend work (e.g., Admitted Students Day, Open House, First-Year and Transfer Orientation) will be required.

REQUIREMENTS
EDUCATION/EXPERIENCE

 Graduation from an accredited college with a Bachelor's degree and a Medical Assisting Education Certification, accredited by the Committee on Allied Health Education of the American Medical Association. 
 
Note: Applicants who do not possess the required education, but possess the Medical Assisting Education Certification, accredited by the Committee on Allied Health Education of the American Medical Association, may substitute required experience on a year-for-year basis (30 credit hours is considered one year of college.)
 
Note: Applicants, who possess an Associate's degree and post-secondary medical assisting education program accredited by the Committee on Allied Health Education of the American Medical Association, may substitute two (2) years of position-related experience for the remaining two (2) years of education.
 
 
KNOWLEDGE/SKILLS/ABILITIES

Working knowledge of Microsoft Office Suite
Experience with EMR is required
Familiarity with Google Workspace